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We continually seek opportunities to expand our network of talented professionals, whether as part of NEA's team of investors and support personnel, or in an exciting role at one of our portfolio companies. Open positions with NEA will be posted as available, as well as a listing of current career opportunities with NEA-backed companies.

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Job Details

Technical Solutions Engineer - Amsterdam at Databricks
Amsterdam, NL

Mission

As a Technical Solutions Engineer, you will own the technical support engineering relationship with a number of paying customers who have acquired technical support as part of their service level agreement with us. You will assist them in their journey with us as they build their application on top of Databricks products. They will look to you for answers from basic technical questions to complex architectural scenarios and expect us to be the gurus in the wide areas of Databricks products and Spark.

Outcomes

  • Troubleshoot and resolve complex customer issues related to Spark or the Databricks platform
  • Provide best practices guidance and support for custom-built solutions developed by Databricks customers
  • Deliver proactive suggestions for improving performance and efficiency in customer-specific environments
  • Deliver application level root-cause analysis, suggest code optimizations and assist with integrations
  • Coordinate with engineering and escalation teams to achieve timely resolution of customer issues and requests
  • Participate in the creation and maintenance of company documentation and knowledge articles
  • Be a true proponent of customer advocacy
  • Strengthen your Spark expertise through continuous learning and internal training programs
  • Be a team player and coach other team members as needed

Competencies

 

  • Minimum 3 years’ experience designing, building, testing, and maintaining software applications
  • A minimum of one year experience with Hadoop/Spark administration or development
  • Excellent communication skills
  • Ability to work in a fast-paced startup environment
  • Proficiency with an object-oriented language like Scala, Python, or Java
  • Previous experience with SQL-based database is required
  • Demonstrated analytical and problem-solving skills, particularly those that apply to a “Big Data” environment
  • Bachelor’s degree in Computer Science or related field
  • Strong Linux/Unix administration skills are strongly preferred

About Databricks

Databricks’ mission is to accelerate innovation for its customers by unifying Data Science, Engineering and Business. Founded by the team who created Apache Spark™, Databricks provides a Unified Analytics Platform for data science teams to collaborate with data engineering and lines of business to build data products. Users achieve faster time-to-value with Databricks by creating analytic workflows that go from ETL and interactive exploration to production. The company also makes it easier for its users to focus on their data by providing a fully managed, scalable, and secure cloud infrastructure that reduces operational complexity and total cost of ownership. Databricks, venture-backed by Andreessen Horowitz, NEA and Battery Ventures, among others, has a global customer base that includes Salesforce, Viacom, Shell, and HP. For more information, visit www.databricks.com.