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We continually seek opportunities to expand our network of talented professionals, whether as part of NEA's team of investors and support personnel, or in an exciting role at one of our portfolio companies. Open positions with NEA will be posted as available, as well as a listing of current career opportunities with NEA-backed companies.

In addition, we have a highly experienced team of talent-focused individuals with expansive networks. Find out more about NEA talent resources and tools on our Talent & People Operations Resource Page.  Not logged in? Login or request a Portfolio Company login here.

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Generating more than $2.3 trillion in annual revenue–18% of the U.S. GDP–and employing more than 10 million Americans, jobs at venture-backed companies are among the most rewarding careers on the planet, and many of NEA's growing portfolio companies have positions available. Check here often to see what exciting career opportunities are available at NEA-backed companies.

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Job Details

Customer Support Representative (Full Time, 6 months) at Evernote
Austin, TX, US
Evernote Customer Support is looking for a full time contractor for 6 months to improve our Customer experience. You will be on the front lines, interacting with our customers every day and working collaboratively with other support team members. This is a great entry level opportunity to gain experience within a growing SaaS company and understand the fundamentals of Support.


Provide an excellent customer experience through high quality communication and interactions

Respond and resolve specific customer issues via email


Must be willing to work Monday-Friday, regular business hours

Excellent writing skills with an articulate, conversational style

Bachelor’s degree or equivalent experience, new college graduates are encouraged to apply

1+ years working in customer support or professional work experience

Ideal applicants are existing Evernote users who use the product regularly

We are committed to an inclusive and diverse Evernote. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global Evernote Community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.