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We continually seek opportunities to expand our network of talented professionals, whether as part of NEA's team of investors and support personnel, or in an exciting role at one of our portfolio companies. Open positions with NEA will be posted as available, as well as a listing of current career opportunities with NEA-backed companies.

In addition, we have a highly experienced team of talent-focused individuals with expansive networks. Find out more about NEA talent resources and tools on our Talent & People Operations Resource Page.  Not logged in? Login or request a Portfolio Company login here.

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Job Details

Partner Technical Support Engineer at Boku
San Francisco, CA, US
We're looking for an experienced Technical Support Engineer to join our Operations team in San Francisco to manage merchant integrations and support in a technical capacity. In this role you will work closely with key merchants, carriers, as well as a variety of internal teams. You should thrive in a fast-paced, dynamic environment and be excited by new challenges.

Boku is making the mobile phone number the easiest way to pay. We operate in more than 70 countries and partner with some of the most successful digital merchants including Electronic Arts, Facebook, Google, Sony, and Spotify. Our investors include Andreessen Horowitz, Benchmark, NEA, DAG Ventures, Index Ventures and Khosla Ventures.


You’ll be part of an international team that is responsible for all aspects of technical support and plays an important role in our project rollout phases. As a subject matter expert, you’ll handle support requests for our project solutions. You’ll coordinate the technical integration of our standard APIs into the merchant’s services. You are a self-reliant person, a team-player and a fast learner with problem solving and communication proficiency. You aren’t afraid to get your hands dirty.

Job Specifications:

Onboard and support new merchants (including non-standard project based integrations)
Internal escalation contact for technical requests related to carrier APIs
Analyze and interpreting multiple data sources
Support Business Development in the pre-sales phase with technical knowledge & advice
Support the engineering team
Who You Are:

Bachelor's Degree in a related field, or the equivalent experience (3+ years)
Comfortable in a Linux/Unix environment
Experience integrating with third party web services across a variety of technologies (e.g. REST, SOAP, etc.)
Up-to-date technical knowledge
Excellent SQL skills
Communication skills, both written and verbal
Effective organization and time management
Ability to initiate, prioritize, and complete projects under minimal supervision
Strong interpersonal communication capabilities with all levels of management
Foster the spirit of collaboration across multiple internal teams
Maintains a positive attitude during chaos
Has a passion for making mobile payments the most efficient way to pay!