Talent

We know people are the driving force behind every successful business—including ours.

Working at NEA

We continually seek opportunities to expand our network of talented professionals, whether as part of NEA's team of investors and support personnel, or in an exciting role at one of our portfolio companies. Open positions with NEA will be posted as available, as well as a listing of current career opportunities with NEA-backed companies.

In addition, we have a highly experienced team of talent-focused individuals with expansive networks. Find out more about NEA talent resources and tools on our Talent & People Operations Resource Page.  Not logged in? Login or request a Portfolio Company login here.

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Generating more than $2.3 trillion in annual revenue–18% of the U.S. GDP–and employing more than 10 million Americans, jobs at venture-backed companies are among the most rewarding careers on the planet, and many of NEA's growing portfolio companies have positions available. Check here often to see what exciting career opportunities are available at NEA-backed companies.

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Job Details

Customer Service Specialist - English at GoEuro
Berlin, DE
We are searching for a smart and well organised Customer Service Specialist with exceptional English language skills and a passion for travel to join our fantastic team in Berlin.

About GoEuro

Driven by our team of over 200 people from more than 40 different countries, GoEuro is changing the way we travel across Europe. With GoEuro you can compare and book trains, buses and flights to anywhere in Europe with one simple search, on mobile, app or desktop. By offering transparent pricing and easy booking, GoEuro makes travel planning simple, flexible and personal.

With over 500 European transportation partners across 12 countries, GoEuro is one of Europe’s fastest growing travel companies backed by 10 million monthly users and the world’s leading tech investors.

We are now looking for the next great addition to our team as a Customer Service Specialist.

Your Role:

Communicate between travellers, GoEuro and, in certain cases, our transport providers
Be the first point of contact for travellers across multiple channels (email, phone, social media) for any inquiries related to their travel plans (e.g. questions about payments and modifying bookings, handling requests and complaints)
Deliver and maintain a high level of service and customer satisfaction
Be proactively involved in creating and implementing new service processes and developing training manuals
Your Profile:

You possess superior communication and problem solving skills
You speak English at a native level (UK English would be preferable, but not mandatory); additional languages are always valued at GoEuro
You like taking ownership of cases and are passionate about helping customers
You are well organised with a constant drive to optimise processes
You are able to work under pressure and work towards set targets
You are flexible in terms of working hours (late and weekend shifts)
Previous experience in customer service or sales is considered a plus
Our Offer

An office in the centre of Berlin’s thriving startup scene
Flat hierarchies and everyday opportunities to learn, grow and develop
A diverse team of over 40 nationalities
Free lunches, yoga, German lessons and more
Competitive compensation and relocation support
Are you the person we are looking for? Then please click the apply button. We are looking forward to receiving your application!