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We continually seek opportunities to expand our network of talented professionals, whether as part of NEA's team of investors and support personnel, or in an exciting role at one of our portfolio companies. Open positions with NEA will be posted as available, as well as a listing of current career opportunities with NEA-backed companies.

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Job Details

Senior Sales Operations Program Manager US/CAN, Uber Eats - San Francisco or NYC at Uber
San Francisco, CA, US

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

 

Uber is a technology company that is changing the way the world thinks about transportation. We are building technology people use every day. Whether it's heading home from work, getting a meal delivered from a favorite restaurant, or a way to earn extra income, Uber is becoming part of the fabric of daily life.

 

You’ll be driving the right insights to help our stakeholders focus their energy and attention on the most important strategic priorities. Identifying the key opportunities to power improved business performance and helping to determine the areas where each group can contribute to our broader goals.

What You’ll Do

  • Lead and develop a team of Program Managers that partner with Sales, Account Management, Support, Operations, and Marketing teams to design, pilot, scale, and optimize programs to increase US/Canada Restaurant success, acquisition channel productivity, and account management effectiveness
  • Bring Customer, market, and Client-facing rep feedback back into the organization to understand the Customer journey and inform opportunities to improve channel mix and go-to-market strategies
  • Establish clear frameworks and manage a data-driven, transparent, and inclusive process to develop, garner buy-in, and resource a prioritized project roadmap to develop new and optimize existing acquisition channels and account management programs
  • Set clear objectives and measures. Monitor progress, productivity, and results. Drive business review cadence and develop reporting frameworks to facilitate alignment, learning and improvement, and accountability
  • Collaborate and closely partner with Sales, Operations, Sales Operations, Product, Business Development, Community Operations, Finance, Marketing, Data Science, Legal/Compliance to ensure successful initiatives



What You’ll Need

  • 8+ years of experience in B2B organizations working cross-functionally with Sales, Sales Enablement, Sales Systems, Product, Marketing, and Data Science in both mature and high growth start-up environments
  • 5+ years of experience in developing and managing programs with a high proficiency in process design and optimization, project management, cross-functional buy-in, piloting and evaluation, and rollout/adoption
  • 2+ years of experience in managing and developing teams
  • Experience with acquisition, account management, and support processes, systems (e.g., CRM, reporting), and datasets. Geek out in understanding the sales funnel and sales operations best practices
  • Self starter with an analytical and collaborative orientation; empathetic and leans in and embraces rolling up your sleeves (process mapping, data cleansing, debugging/commenting code, documentation); skilled at project and process management to balance between urgent and important requests; thrives on change and comfortable with ambiguity
  • Excellent written and verbal communication skills to technical and non-technical audiences, as well as stakeholder management and consensus building, and project management
  • Strong personal code of ethics, integrity, diversity and trust. Strong references from former employers and business partners; passion for building relationships
  • Proficiency in accessing, linking, and analyzing data from structured and unstructured data environments (e.g., SQL, Python, R, SPSS) and partnering with Data Architects/Engineers to establish infrastructure to facilitate adoption of standardized metrics/reports and data discovery for non-technical analysts, and CRM/BI tools preferred