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Job Details

Infrastructure Analyst - uMetal at Uber
San Francisco, CA, US

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

 

 

About the Role

 

 

Here at Uber our mission is to make transportation as reliable as running water, everywhere, for everyone. Uber serves billions of trips per year and we are currently making investments into the systems and infrastructure necessary to support 100+ million trips per day. A key enabler for the success and growth of Uber’s business is a world-class technical infrastructure managed with automation through software.

 

The Uber Metal (uMetal) organization builds and manages the compute, storage and network infrastructure that supports Uber’s workloads globally. Within uMetal,  Business Operations serves many functions ranging from Technical Program Management to Business Operations and Business Applications.

 

What You’ll Do
 
The ideal candidate for this role will be an innovative self-starter. You will work within the Business Office to support ServiceNow from a product direction, support and light configuration perspective. You will help drive maturity with adoption and organizational change management. You will be the go to person in regards to metrics and how to functionality of the platform.  Additionally will help define and document the future of Uber’s use of the platform. Additionally you will be tasked with working with various teams to ensure we understand the voice of our stakeholders.

 

What You’ll Need

  • BS degree in Computer Science or related engineering field.
  • 3+ years of relevant software engineering experience.
  • Solid background in the ServiceNow platform and understanding of Agile development practices.
  • Passion about system architecture and building distributed systems at hyper scale.
  • Prior experience with the ServiceNow platform ranging from administration, and workflows to configuration.  
  • Experience supporting development projects with service oriented systems, and REST APIs.
  • Excellent written and verbal communication skills and the ability to write detailed design documents.

You have a knack for helping the team grow by inspiring and mentoring less experienced engineers.

 

 

About the Team

The Uber Metal (uMetal) organization builds and manages the compute, storage and network infrastructure that supports Uber’s workloads globally. Within uMetal, Business Operations serves many functions ranging from Technical Program Management to Business Operations and Business Applications.