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Job Details

Global Compliance Program Manager at Uber
New York City, NY, US

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.



We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role


We are looking for Program Managers who will be an integral part of Uber’s 2.0 journey by completing operational assessments across Uber markets. The Program Manager role calls for strong problem solving skills and curiosity. You need to be able to quickly understand Uber’s UberEats operating Courier, Eater and Restaurant model across Global markets, ask the right questions to local teams, spot operational gaps, and propose improvements.


Additional Locations the role can be based:


  • USA San Francisco
  • USA New York
  • USA Seattle
  • USA Miami
  • USA Los Angeles
  • USA Chicago
  • USA Austin
What You’ll Do
  • Evaluate operational processes utilized by markets across the globe against market guidelines and requirements
  • Provide strategic recommendations on addressing any identified issues and ensure timely resolution by coordinating with local centralized compliance operations teams
  • Conduct independent monitoring, reviews and investigations into regulatory compliance and map out the risk landscape
  • Identify common business needs across regions to provide guidance on global tool/product development
  • Document and maintain operational requirements, including global policies and local regulations, working with internal stakeholders such as Safety & Insurance and  Legal
  • Present findings and insights to senior management to drive business decisions
  • Build, maintain, communicate, and present detailed reporting at city-level, regional, and mega-regional levels
  • Collaborate with other city and central operations teams, legal, insurance, trust and safety to ensure that insights inform broader strategic initiatives


What You'll Need

  • A minimum of 5 years of Experience with Strategy or Risk Consulting, Compliance or Audit
  • Bachelor’s degree is required
  • Extensive experience of having worked in a regulated industry and experience with compliance frameworks
  • Worked in risk and risk management with an excellent knowledge of risk management techniques and experience developing scalable compliance-based safety programs
  • Analytical rigor - Excellent Excel / data management skills; SQL Proficiency is strongly preferred
  • Communication and collaboration skills - You'll work with a vast variety of teams across Uber. Knowing your audience and speaking their language is fundamental to successful collaboration, hearing and understanding different perspectives, and creating solutions together.
  • Self-starter, comfortable operating in ambiguity, with the ability to choose a direction with little oversight
  • Self-motivated, works independently and possess strong organization and time management skills
  • Project Management - Keeping track of concurrent projects, making sure they’re executed on time, and ensuring projects are hitting their targets
  • Program Management - Developing rigorous, scalable program material informed through in-depth analysis of business operating requirements
  • Willingness to travel globally (50% travel expected)


Bonus Points If You Have

  • Experience working in food safety regulatory environment
  • Experience in change management
  • Undertaken compliance reviews and/or Internal Audits
  • A formal Internal Audit qualification