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Job Details

Analytics & Insights Data Analyst at Uber
New York, US

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.


We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the Role

As a member of the Analytics & Insights team, the Data Analyst will drive the analyses behind decisions related to our community's support experience and management of our various lines of business.  For this role you should have excellent analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information for stakeholders at all levels of the business. The ideal candidate for this role should have strong analytical skills, excellent time-management and organizational habits, and the ability to clearly communicate and present information to stakeholders at all levels of the business.

What You’ll Do

  • Own data analysis and visualization, and communicate the outcomes/insights to various stakeholders to aid strategic decisions for improvements in support experience for drivers and riders
  • Coordinate with other members of the Community Operations Team to measure the impact and efficiency of new products and business processes
  • Develop analytical frameworks to support decision making in the US and Canada
  • Partner closely with specific Lines of Businesses to provide insights that drive decisions around process, policy and service model
  • Build, maintain, and communicate detailed reporting & models


What You’ll Need

  • Minimum 2 years of data science, business intelligence, investment banking, consulting or related experience
  • BA, BS, or MS degree in Economics, Business, Engineering, Operations Research, or other quantitative focus
  • SQL fluency
  • Experience in reporting-based software, such as Shiny
  • Exceptional Excel & data management skills
  • Strong communication and organization skills


Bonus Points If

  • High-growth analytics or operations experience
  • Experience working in a support environment (contact management analytics, Zendesk API familiarity, etc.)
  • Programming languages such as R and/or Python