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Job Details

USG Technical Deployment Manager at Expanse
San Francisco, CA, US

Company Overview

 

Expanse, formerly Qadium, a San Francisco-based company, provides IT and security teams with complete visibility of the assets and risks on their global Internet Edge. This enables our customers, Fortune 1000 companies and the US government, to quickly and efficiently eliminate these risks. Through technology and service expertise, we surface and help remediate Internet Edge risks to prevent large breaches and successful attacks.

 

Expanse has raised over $65 million of funding from Founders Fund, NEA, IVP, and TPG. We were founded in 2012, after the founders met at DARPA.

 

Position Summary

 

The USG Technical Deployment team is responsible for the successful implementation, execution, and relationship management of all USG engagements with Expanse. This team sits between Sales and Engineering to deliver maximum analytical value to our end users, ensure strong product engagement, drive renewals and expansions, solicit product feedback, and scope new product features.

 

Technical Deployment Managers are crucial to ensuring the success of our engagements with USG clients, thus enabling Expanse to build a new cybersecurity product category. This role will identify processes, product features, and deployment strategies that pave the way for Expanse to scale quickly both within existing customers and to new customer bases. USG Technical Deployment Managers will work with senior team members and executives across Expanse to continually improve product performance and impact, effect customer retention, and facilitate rapid feedback loops between product, marketing, and our users.

 

What You’ll Do

 

Onboarding

 

Training users on the technical functions of the Expander platform

Leadership briefings at customer sites to ensure understanding of Expanse's capabilities and engagement progress

Defining the global Internet sensing vision for our customers, in part by assisting them with the operationalizing of Expanse Expander. This often requires assisting them with workflow development, implementation of Expander into existing toolkits, and understanding their most pressing technical challenges

 Account Management

User engagement and adoption; understanding the unique bureaucratic environments in which the user operates.

Customer training with Expanse products and services.

Leadership briefings.

Analytical support at customer request; guide customers through analytic workflows within Expander, participating at all stages of customer investigations to drive wins; this requires mastering our product capabilities and providing ongoing QA support for Expander.

Technical troubleshooting (in collaboration with Engineering team)

Serve as “customer advocate” with members of product management and engineering to improve Expander

Solicit and document customer feedback using qualitative and quantitative methods - Write and disseminate detailed engagement progress reports to relevant team members across Expanse

 Renewals and Expansion

Manage clients and procurement to facilitate contract renewals and customer expansions on products and services

About You

 

Ideally 4-6 years experience in technical client engagement and/or technical intelligence analysis

Knowledge of government/military organizations and functions; e.g., understanding organizational structures, hierarchy and how to apply Expanse use cases to target audience

Ability to systematically analyze challenges with the end goal of optimizing adoption

Strong oral communication, including presentation skills, and presence

Aptitude to learn new technical content

Advanced understanding of broad cybersecurity issues (plus, not a requirement)

Collaborative attitude

Clearance: Minimum Secret 

Travel expectations of 25-30%

Benefits

 

100% coverage of employee healthcare benefits (Medical, Dental, Vision)

50% coverage for dependent healthcare benefits

20 vacation days with 10 company holidays

Parental Leave

401k Plan

Pre-tax commuter & FSA benefits

Monthly contribution to phone bill

Relocation assistance available

Stocked kitchen + catered lunch and dinner

New hire office productivity budget - $300

Quarterly discretionary team building stipend

On-site activities such as Lunch and Learns, Speaker Series, Game Night, and Trivia Night

Company-wide events including team building, holiday party, and offsites