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Job Details

Sr Technical Program Manager - Knowledge & Decision Platform at Uber
San Francisco, CA, US

At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.

 

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

About the job:

 

The Uber Technical Program Management (TPM) team plays a critical role executing high-impact company-wide initiatives and continuously improving process to increase the effectiveness of our product and engineering organizations. We work with the engineering organization while partnering with Product, Platform, Data Science, Operations, and others across Uber to drive programs and initiatives to be successful.

 

This position is in partnership with our global Risk engineering platforms organization. Uber’s top priorities are offering the best experience to our users while enabling the business in a reliable manner for the next phase of growth. This team is responsible for building the knowledge and decision infrastructure towards that goal.

 

The Knowledge and Decision Platform powers knowledge driven decisions at Uber scale. This includes the feature computation to access and exploration of machine learning features, analytics and insights on top of a graph ontology that models our business ecosystem as a knowledge graph and enables us to build ML models for decisioning. These artifacts guide and drive millions of decisions everyday in critical business workflows like payments processing, core trip, safety etc.

 

The TPM for this role will wear multiple hats, including but not limited to ensuring driving a vision for an industry leading platform across Risk, hardening mission critical reliability and stability, and improving execution velocity of large product initiatives. This role is highly cross functional, and this TPM will be equally adept at whiteboarding design with engineers as they would be working alongside data scientists to understand current pain points, or product managers across the company. Through these interactions, they will bring user empathy into the product roadmap and day to day prioritization and execution of the engineering team.

 

What you'll do:

 

TPMs move fluidly from the big picture to details so that the team can deliver complex and strategic cross-functional projects, often with tight deadlines. You are a bridge and a connector for the company, thrive in a dynamic work environment, and are able to juggle and prioritize multiple projects with ease. You are intuitive, focused, driven, organized, insightful and productive. You break through communication issues and effectively develop relationships with stakeholders at all levels of the organization. You build trust across the organization. You are not afraid to be direct, but you strive to act with empathy and integrity. TPM work involves the following:

 

  • Project manage complex and large scale cross-team, cross-functional initiatives. Interface with engineering managers and engineers to estimate work efforts, define milestones and manage resources. Track progress, resolve dependencies, evaluate risks and communicate status to upper management and project stakeholders. Engage and energize the project teams to achieve aggressive goals.
  • Proactively remove obstacles to drive momentum and progress. Identify communication gaps, manage issue escalations and provide support to teams balancing competing priorities. Drive results proactively.
  • Understand technical implementation at the architecture level and propose technical alternatives when necessary. Ask questions that clarify priorities and push the team to be highly effective. Develop broad domain and technical knowledge.
  • Help manage the cross-functional strategic planning and business planning process, leading conversations with key stakeholders to develop concepts for strategic initiatives, and developing those into detailed program / project plans (including roadmaps, funding planning, resource planning and hiring goals).
  • Continuously improve and scale the organization. Implement continuous improvements to the engineering organization and the program management process. Share program/project process frameworks, tools, and best practices that can be adopted throughout the organization. Improve product development and delivery. Mentor project management skills within our engineering leadership team.

 

Here are the skills and experiences we’re looking for:

  • Minimum of 5 years experience as a Technical Program Manager or engineering manager in a software, SaaS, or systems development environment.
  • Solid technical aptitude and an ability to understand technical designs, challenges and risks. Engineers enjoy working closely with you.
  • Experienced in project management. Familiar with both Agile and Waterfall methodologies and able to apply them where best suited.
  • Excellent written and verbal communication skills and exceptional emotional intelligence. Ability to influence and motivate people across a broad variety of job functions through your relationships.
  • Strong organizational skills to manage multiple, competing priorities simultaneously, without losing sight of highest priority items.
  • You have great interpersonal skills, deep technical ability, and a portfolio of successful execution. If you enjoy discussing anything from ML, to data pipelines, to ontologies, to graphs, to data centers and you measure the success of your projects in nines, then we want you on the team.
  • Experience leading projects through analysis, design, data modeling, ETL, visualization, and deployment lifecycles; technical knowledge of hadoop, hive, presto, graph databases, AWS, GCP, data science, modeling, feature engineering, security, cluster monitoring, capacity management, and working with globally distributed teams will be a plus.

 

Desired:

  • Computer Science degree, or related field.
  • Worked at a high paced, fast growing, scrappy tech startup.
  • Prior experience with engineering platforms, tooling, and system design.
  • Technical program management experience at an established company with a strong TPM team.